FAQs

It's not essential to have an account, you can place orders using guest checkout, however there are benefits to creating an account, such as regular discounts, tracking, and order history. To create one, navigate to the upper right corner of the screen and click on "Login". On this page, you can see the Sign Up section and fill in all the required fields with your complete details. Once completed, check your registered email address for a verification email from us.

Navigate to "My Account" and select "My Profile". Then, simply replace the current contact information with your updated details, and remember to click "Update" to confirm the changes.

Navigate to "My Account" and select "Change Password". Enter your current password followed by your desired new password in the designated fields.

Within your My Account section, you'll find an option labeled "Deactivate Account". Simply provide the reason for deactivation, and your account will be deactivated. Please be aware that deactivating your account will result in the loss of all saved designs. If you decide to reactivate your account in the future, please reach out to our customer support team for assistance.

Placing an order on our website is straightforward. Simply navigate to the product page of the item you wish to purchase

The price of your order will be calculated automatically once you've selected the product specifications.

Either upload your own artwork or customise a template online using our design tool.

Complete the payment process to finalise your order—it's that simple.

After your order has been dispatched, you can track its progress by clicking on the "Track My Order" button located in the My Orders section of your account.

We provide instant online pricing for our products. The price of your order will be displayed on the Product Order page. Please keep in mind that this may vary based on the specifications you select for the product (such as paper type, size, color, quantity, etc.).

Additionally, if you require custom quotes, you can reach out to our support team for assistance.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g).

PAPER WEIGHT

Value 150gsm (paper) - A cheap flyer printing option for businesses that don’t want to scrimp on quality. Lightweight paper that is ideal for bulk flyer printing on a budget, takeaway menus, large quantity handouts for shows and club advertising.

Premium 300gsm (card) - This thick stock gives the impression of luxury and lasts a long time. Twice as thick as our 150gsm apper option, 300gsm is perfect for for high-quality long-term marketing events. 

Silk Coated – Our silk coated paper has a slight sheen    which gives your print a colourful vibrant and crisp appearance.  You’ll notice that the majority of leaflets and flyers are printed on this type of stock as well as brochures and promotional material. 

Uncoated – Uncoated paper is quite absorbent, meaning the colours will appear more muted than on silk paper. Because of this, uncoated flyers are best suited to bold minimalist designs with plenty of white space. Uncoated is great when adding a handwriting as the paper allows pen ink to dry quickly on it without smudging so perfect for office stationery. 

100% Recycled – Recycled paper has very similar qualites to the uncoated paper option. A more natural uncoated white paper which can make colours and images softer and less vibrant.

The turnaround time depends on the specific product and is determined by the number of business days required for production. Most products offer a production speed option of standard and priority 24hr service. The delivery date will be shown on the product page based on your selection. 

Yes, we offer FREE UK Mainland Next Day delivery across a wide range of our products as standard meaningno hidden fees! There are however some locations that require a two day delivery time, and some that incur extra costs: Northern Ireland (BT postcodes + £7.95), Outer Hebrides (HS postcodes + £7.95), Shetland Islands (ZE postcodes + £7.95), Isle of Man (IM postcodes + £8.95), Guernsey (GY postcodes + £16.50), Jersey (GE postcodes + £16.50).

Commercial print presses achieve colours by combining cyan, magenta, yellow and black inks to produce colours on a white background. It makes sense then that CMYK files are used to prepare artwork for print.

RGB picture files are ideal for devices that reproduce coloured images via a light source such as electronic screens and projectors. That’s why all RGB files that are presented for print end up getting converted to CMYK. However, because RGB covers a broader gamut of colours than CMYK, some shades will be compromised during conversion. This is particularly true for vivid oranges and greens.

Regardless of whether you submit your artwork as an RGB or CMYK file, all files will be converted to CMYK before going to print. So to be sure we accurately represent your artwork correctly, we recommend you convert your file to CMYK and view it on a high-quality monitor prior to submission

300 dpi (dots per inch) is the resolution of the output PDF file.

We use a combination of digital printing and offset printing depending on the quantity ordered.

All our printing is of the highest quality you would expect from a professional printer.

We strive to achieve the closest possible color match for your artwork. Yet, exact replication isn't always guaranteed due to factors like texture, finish, and material type used in the project, which may impact the colors on the final printed product.

Images may appear blurry in print due to low resolution, resulting in pixelation. To address this issue, use an image with a minimum resolution of 300 dpi.